PEOPLE-CENTRED INTEROPERABILITY OF E-GOVERNANCE AS AN INSTRUMENT FOR IMPLEMENTING GOOD GOVERNANCE IN UKRAINE

Анотація

The article substantiates a people-centred interoperability model of e-governance as an instrument for implementing good governance in Ukraine. The relevance of the study is determined by the transformation of electronic governance from a tool of administrative convenience into a condition for the continuity of public authority, service accessibility and protection of citizens' rights under martial law, European integration and post-war recovery.

The study proceeds from the premise that digital tools create public value only when they are linked with the principles of transparency, accountability, rule of law, effectiveness, inclusiveness and people-centredness. The proposed model includes six dimensions of interoperability: legal, institutional, data, service, communication and participatory. Particular attention is paid to the relationship between national digital infrastructure, regional coordination and local service delivery. The model explains how electronic identification, register exchange, open data, digital services, cybersecurity and e-democracy tools can be integrated into a coherent public-administration system.

The practical value of the article lies in the formulation of recommendations for Ukraine: simplification of procedures before digitization; harmonization with EU standards on data protection, digital identity and trust services; strengthening of regional and municipal capacity; development of assisted digital access for vulnerable groups; introduction of user-experience indicators; and connection of digital participation tools with real decision-making procedures. The results may be used in public-administration research, digital-transformation planning and the preparation of recommendations for improving e-governance in Ukraine.

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